Sales, Service

About Canon - Sales, Service

Canon determines customers' needs to deliver solutions that provide genuine customer satisfaction.

Canon, a registered trademark in over 180 countries and regions, offers a diverse variety of products globally.
Canon U.S.A. is in charge of the Americas and Canon Europe oversees Europe, Russia, Africa and the Middle East; Asia (excluding Japan and Korea) is handled by Canon China; Oceania by Canon Australia; and Japan by Canon Marketing Japan. By communicating closely with its customers, Canon works daily to deliver solutions and services that fulfill real needs and provide deeper customer satisfaction.

EOS Discovery

In addition to showcasing the appeal of EOS-series digital SLR cameras, this event aims to inspire photographers while increasing user photography skills and customer communication. Featuring lectures by professional photographers, EOS Discovery sessions have attracted large numbers of attendees in France, Spain, Italy and the Netherlands.

photo: EOS Discovery

Quick Response and Repair (QR) Centers

A QR Center in Shanghai

To enrich service in China, Canon has set up QR Centers in Beijing, Shanghai, Guangzhou, and Chengdu to provide prompt repair by staff knowledgeable in digital cameras, inkjet printers and other Canon products. By the end of 2010, Canon plans to have 25 QR Centers in operation.

photo: A QR Center in Shanghai

Consolidation of Canon Business Solutions

In 2008, Canon U.S.A. integrated its Canon Business Solutions officeequipment direct sales operations, which had been divided across three regions in the United States. Besides improving its structure to provide highquality sales and services across the U.S., Canon has expanded offices and staff to ensure even greater customer satisfaction.

photo: Consolidation of Canon Business Solutions

MEAP

MEAP, Canon's office network MFD application development platform, enables flexible customization of machine functions and operations to meet specific tasks and objectives. Users can customize devices by simply installing application software tailored to their individual needs.

photo: Customized network MFD

Customized network MFD

UEFA EURO 2008™

As an official tournament sponsor of UEFA EURO 2008™, Europe's biggest soccer tournament, Canon not only provided all eight game arenas with camera and lens maintenance services for professional photographers, but also supported the news media through the latest in document imaging equipment.

photo: UEFA EURO 2008

Canon Ru

As Russia develops into a major market, Canon Ru, a sales subsidiary in Russia, has grown from a focus on servicing office equipment into a comprehensive sales and service company for all Canon products. The creation of a distribution network, the establishment of warehouse facilities in Moscow, and other endeavors have enabled a smooth supply of Canon products.

photo: Product exhibition in St. Petersburg, Russia

Product exhibition in St. Petersburg, Russia

Cabasse

A long-standing brand of premium speakers from France, Cabasse is an independent business of Canon Europe that uses cell production to individually produce unique speakers based on an original acoustic theory that has earned global acclaim for stunning sound quality.

photo: Production at Canon Bretagne (France)

Production at Canon Bretagne (France)

Canon U.S. Life Sciences

Canon U.S.A. is working to commercialize molecular diagnostic equipment in the United States, which leads the world in gene diagnosis. Canon U.S. Life Sciences, a subsidiary of Canon U.S.A., applies Canon's imaging and precisionprocessing technologies in its research and development toward the realization of commercial viability.

photo: Canon U.S. Life Sciences