For FedEx Office, it is critical to work with suppliers who understand the environment of their printing and shipping business as well as the growing needs of their customers.
By aligning with Canon, FedEx Office has been able to transition from using machines from several different providers to providing state-of-the-art equipment, including the imageRUNNER ADVANCE, from a single-source provider. This results in a consistent, convenient experience across more than 1,800 FedEx Office locations in the U.S. and Canada, further strengthening the value of the entire FedEx Office network. The new Canon machines have helped create more consistency in FedEx Office centers and opened doors for new, innovative options for the company's customers. Both the FedEx Office network and its customers benefit from enhanced technology, consistency, capacity, efficiency and ease of use. Since the Canon machines require less set-up time and maintenance, FedEx Office team members have more time for consulting with customers on projects, which is critical to providing outstanding customer service. Some of the significant advantages of the new machines include remote printing, automated meter reads, service monitoring and remote configuration.

FedEx Office's alliance with Canon offers tremendous opportunities to introduce new leading-edge technologies. It ties directly to the company's access strategy—which is to make it easy for customers to bring their ideas to life by improving how they access solutions in FedEx Office stores and online.