| Category |
Results in 2011 |
Future Plans |
| Ensuring Product Safety |
- Held Substantial Safety Training courses for young employees (six sessions) and conducted e-learning for full awareness of the Voluntary Action Plan for Product Safety.
- Provided information to suppliers concerning product safety.
|
- Continue with employee training
- Provide information to suppliers concerning product safety
|
- Conducted safety evaluations of product chemical emissions.
|
- Reflect changes to the German Blue Angel environmental labeling standards in our evaluations
|
| Pursuing Universal Design |
- Launched our official Web site introducing Canon's universal design approach and efforts.
|
- Continue to provide universal design information
|
- Revised user manuals for compact digital cameras, making them easier to understand and more readable.
|
- Continue to make such user manual improvements as online manuals and providing equipment operational support information accessible on the devices themselves
|
| Strengthening Customer Support |
- Continued working to improve the level of service in Chinese markets. Conducted online customer survey.
|
- Examine the support structure in China based on the results of the survey
|
- Held a technical skills competition for customer engineers (CEs) in charge of office network multifunction device (MFD) after-sales service.
|
|
- Enhanced service centers in Southeast Asia and South Asia, as well as increased the number of cities served (Service expanded to cover 1,403 cities in India).
|
- Enhance and expand the number of service centers (renovate and improve service centers in Malaysia and Thailand)
|
