GRI Guideline Implementation
1. Strategy and Analysis
| Index | Data | |
|---|---|---|
| 1.1 | Statement from the most senior decision-maker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. | Message from Top Management |
| 1.2 | Description of key impacts, risks, and opportunities. | Message from Top Management, FORM 20-F |
2. Organizational Profile
| Index | Data | |
|---|---|---|
| 2.1 | Name of the organization. | Corporate Profile |
| 2.2 | Primary brands, products, and/or services. | Business Overview, FORM 20-F |
| 2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. | Canon Fact Book |
| 2.4 | Location of organization's headquarters. | Corporate Profile |
| 2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. | Business Overview, FORM 20-F |
| 2.6 | Nature of ownership and legal form. | Corporate Profile |
| 2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). | Business Overview, FORM 20-F |
| 2.8 | Scale of the reporting organization, including: | Business Overview, FORM 20-F |
| Number of employees; | ||
| Net sales (for private sector organizations) or net revenues (for public sector organizations); | ||
| Total capitalization broken down in terms of debt and equity (for private sector organizations); and | ||
| Quantity of products or services provided. | ||
| In addition to the above, reporting organizations are encouraged to provide additional information, as appropriate, such as: | FORM 20-F | |
| Total assets; | ||
| Beneficial ownership (including identity and percentage of ownership of largest shareholders); and | ||
| Breakdowns by country/region of the following: • Sales/revenues by countries/regions that make up 5 percent or more of total revenues; • Costs by countries/regions that make up 5 percent or more of total revenues; and • Employees. |
||
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership including: | FORM 20-F |
| The location of, or changes in operations, including facility openings, closings, and expansions; and | ||
| Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations). | ||
| 2.10 | Awards received in the reporting period. | Providing Usage Proposals, Environmentally Conscious Management: Action Plan, Instilling Customer Trust |
3. Report Parameters
| Index | Data | |
|---|---|---|
| REPORT PROFILE | ||
| 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided. | To Our Readers |
| 3.2 | Date of most recent previous report (if any). | June 30, 2011 |
| 3.3 | Reporting cycle (annual, biennial, etc.) | Annual |
| 3.4 | Contact point for questions regarding the report or its contents. | PDF: Back cover |
| REPORT SCOPE AND BOUNDARY | ||
| 3.5 | REPORT SCOPE AND BOUNDARY | Canon's CSR Approach, Materiality Themes in 2012, Items of Significant Concern to Stakeholders |
| Determining materiality; | ||
| Prioritizing topics within the report; and | ||
| Identifying stakeholders the organization expects to use the report. | ||
| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). | To Our Readers, Operational Sites Covered in the Enviromental Section |
| 3.7 | State any specific limitations on the scope or boundary of the report. | To Our Readers, Environmental Assurance Activities, Operational Sites Covered in the Enviromental Section |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. | Canon Fact Book, FORM 20-F |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. | Environmental Assurance Activities |
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). | To Our Readers |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. | Canon Group Overview |
| GRI CONTENT INDEX | ||
| 3.12 | Table identifying the location of the Standard Disclosures in the report. | this page |
| ASSURANCE | ||
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider (s). | Third-Party Opinions, The Third-Party Opinion Process |
4. Governance, Commitments, and Engagement
| Index | Data | |
|---|---|---|
| GOVERNANCE | ||
| 4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. | Corporate Governance |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). | Corporate Governance |
| 4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. | Corporate Governance |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | Corporate Governance |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). | FORM 20-F |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | Corporate Governance |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. | Canon Annual Report, An overview of Corporate Governance at Canon Inc. |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. | Compliance, Canon Group Environmental Charter, Canon Environmental Vision, Employee Policies, Basic Quality Assurance Policy, Medium- to Long-Term Management Plan |
| 4.9 | Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. | Canon's CSR Approach, Corporate Governance, Environmentally Conscious Management: Management System |
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. | Environmental Assurance Activities |
| Commitments to External Initiatives | ||
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization. | Compliance, Security, Intellectual Property Activities, Environmentally Conscious Management: Management System, FORM 20-F |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. | Environmentally Conscious Management: Management System, Compliance |
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: | Environmentally Conscious Management: Management System, Qualified Environmentally Conscious Products, Management of Chemical Substances in Products |
| Has positions in governance bodies; | ||
| Participates in projects or committees; | ||
| Provides substantive funding beyond routine membership dues; or | ||
| Views membership as strategic. | ||
| STAKEHOLDER ENGAGEMENT | ||
| 4.14 | List of stakeholder groups engaged by the organization. | Kyosei: Canon's Corporate Philosophy, Materiality Themes in 2012, Items of Significant Concern to Stakeholders |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage. | Kyosei: Canon's Corporate Philosophy, Materiality Themes in 2012, Items of Significant Concern to Stakeholders |
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. | Kyosei: Canon's Corporate Philosophy, Materiality Themes in 2012, Items of Significant Concern to Stakeholders |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. | Materiality Themes in 2012, Items of Significant Concern to Stakeholders |
5. Management Approach and Performance Indicators
Economic
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Provide a concise disclosure on the Management Approach items outlined below with reference to the following Economic Aspects: | Investor Relations | |
| Economic Performance; | ||
| Market Presence; and | ||
| Indirect Economic Impacts. | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Economic Aspects. | Medium- to Long-Term Management Plan, Investor Relations | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that defines the organization's overall commitment relating to the Economic Aspects listed above, or state where this can be found in the public domain (e.g., Web: link). | Medium- to Long-Term Management Plan, Investor Relations | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | FORM 20-F | |
| Key successes and shortcomings; | ||
| Major organizational risks and opportunities; | ||
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies for implementing policies or achieving performance. | ||
| Economic Performance Indicators | ||
| ASPECT: ECONOMIC PERFORMANCE | ||
| EC1. | Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. | FORM 20-F, Canon Annual Report |
| EC2. | Financial implications and other risks and opportunities for the organization's activities due to climate change. | FORM 20-F |
| EC3. | Coverage of the organization's defined benefit plan obligations. | |
| EC4. | Significant financial assistance received from government. | |
| ASPECT: MARKET PRESENCE | ||
| EC5. | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. | |
| EC6. | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | |
| EC7. | Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. | Respecting Diversity |
| ASPECT: INDIRECT ECONOMIC IMPACTS | ||
| EC8. | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. | Materiality Theme 4: Social and Cultural Support as a Good Corporate Citizen, Regional and Community Contributions |
| EC9. | Understanding and describing significant indirect economic impacts, including the extent of impacts. | |
Environmental
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Provide a concise disclosure on the Management Approach items outlined below with reference to the following Environmental Aspects: | Materiality Theme 3: Reducing Environmental Impact throughout the Entire Product Lifecycle, Environmentally Conscious Management, Environmentally Conscious Products(use), Return & Recycle(recycle), Environmental Activities at Operational Sites (produce), Environmental Communication | |
| Materials; | ||
| Energy; | ||
| Water; | ||
| Biodiversity; | ||
| Emissions, Effluents, and Waste; | ||
| Products and Services; | ||
| Compliance; | ||
| Transport; and | ||
| Overall | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Environment Aspects. | Environmentally Conscious Management: Action Plan | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that defines the organization's overall commitment related to the Environmental Aspects listed above or state where this can be found in the public domain (e.g., Web: link). | Materiality Theme 3: Reducing Environmental Impact throughout the Entire Product Lifecycle, Environmental Assurance Activities, Canon Group Environmental Charter, Canon Environmental Vision | |
| ORGANIZATIONAL RESPONSIBILITY | ||
| The most senior position with operational responsibility for Environmental Aspects or explain how operational responsibility is divided at the senior level for these Aspects. | Canon Annual Report, Environmentally Conscious Management: Management System | |
| TRAINING AND AWARENESS | ||
| Procedures related to training and raising awareness in relation to the Environmental Aspects. | Environmentally Conscious Management: Management System | |
| MONITORING AND FOLLOW-UP | ||
| Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain. | Environmentally Conscious Management: Management System, Management of Chemical Substances in Products, Reducing CO2 from Raw Materials and Procured Goods | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | FORM 20-F, Environmentally Conscious Management: Management System | |
| Key successes and shortcomings; | ||
| Major organizational environmental risks and opportunities related to issues; | ||
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies and procedures for implementing policies or achieving goals. | ||
| Environmental Performance Indicators | ||
| ASPECT: MATERIALS | ||
| EN1. | Materials used by weight or volume. | Environmental Assurance Activities |
| EN2. | Percentage of materials used that are recycled input materials. | Product Collection and Recycling |
| ASPECT: ENERGY | ||
| EN3. | Direct energy consumption by primary energy source. | Environmental Assurance Activities, Reducing CO2 at Operational Sites |
| EN4. | Indirect energy consumption by primary source. | |
| EN5. | Energy saved due to conservation and efficiency improvements. | Environmental Accounting / Material Flow Cost Accounting, Reducing CO2 at Operational Sites |
| EN6. | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. | Materiality Theme 3: Reducing Environmental Impact throughout the Entire Product Lifecycle, Environmental Accounting / Material Flow Cost Accounting, Reducing CO2 during Use |
| EN7. | Initiatives to reduce indirect energy consumption and reductions achieved. | Environmental Assurance Activities, Reducing CO2 at Operational Sites, Reducing CO2 during Use |
| ASPECT: WATER | ||
| EN8. | Total water withdrawal by source. | Environmental Assurance Activities, Resource Efficiency at Operational Sites |
| EN9. | Water sources significantly affected by withdrawal of water. | |
| EN10. | Percentage and total volume of water recycled and reused. | |
| ASPECT: BIODIVERSITY | ||
| EN11. | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. | |
| EN12. | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | Biodiversity Initiatives |
| EN13. | Habitats protected or restored. | Biodiversity Initiatives |
| EN14. | Strategies, current actions, and future plans for managing impacts on biodiversity. | |
| EN15. | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | |
| ASPECT: EMISSIONS, EFFLUENTS, AND WASTE | ||
| EN16. | Total direct and indirect greenhouse gas emissions by weight. | Environmental Assurance Activities, Reducing CO2 at Operational Sites, Reducing CO2 during Distribution |
| EN17. | Other relevant indirect greenhouse gas emissions by weight. | |
| EN18. | Initiatives to reduce greenhouse gas emissions and reductions achieved. | Reducing CO2 at Operational Sites |
| EN19. | Emissions of ozone-depleting substances by weight. | Management of Hazardous Substances and Legal Compliance, Environmental Assurance Activities |
| EN20. | NO, SO, and other significant air emissions by type and weight. | |
| EN21. | Total water discharge by quality and destination. | Resource Efficiency at Operational Sites |
| EN22. | Total weight of waste by type and disposal method. | Resource Efficiency at Operational Sites |
| EN23. | Total number and volume of significant spills. | Management of Hazardous Substances and Legal Compliance |
| EN24. | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. | |
| EN25. | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. | |
| ASPECT: PRODUCTS AND SERVICES | ||
| EN26. | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. | Reducing CO2 during Use, Providing Usage Proposals, Improving Product Value during Use, Materiality Theme 3: Reducing Environmental Impact throughout the Entire Product Lifecycle |
| EN27. | Percentage of products sold and their packaging materials that are reclaimed by category. | Product Collection and Recycling, Collection and Recycling of Consumables |
| ASPECT: COMPLIANCE | ||
| EN28. | Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. | Management of Hazardous Substances and Legal Compliance |
| ASPECT: TRANSPORT | ||
| EN29. | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. | Reducing CO2 during Distribution |
| ASPECT: OVERALL | ||
| EN30. | Total environmental protection expenditures and investments by type. | Environmental Accounting / Material Flow Cost Accounting |
Labor Practices and Decent Work
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Provide a concise disclosure on the following Management Approach items with reference to the Labor Aspects listed below. | Respecting Human Rights, Establishing a Proper Workplace Environment | |
| Employment; | ||
| Labor/Management Relations; | ||
| Occupational Health and Safety; | ||
| Training and Education; and | ||
| Diversity and Equal Opportunity. | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Labor Aspects, indicating their linkage to the internationally recognized universal standards. | Respecting Human Rights, Establishing a Proper Workplace Environment | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that defines the organization's overall commitment related to the Labor Aspects, or state where this can be found in the public domain (e.g., web link). Also reference their linkage to the international standards indicated above. | Employee Policies, Occupational Health and Safety | |
| ORGANIZATIONAL RESPONSIBILITY | ||
| The most senior position with operational responsibility for Labor Aspects or explain how operational responsibility is divided at the senior level for these Aspects. | Canon Annual Report | |
| TRAINING AND AWARENESS | ||
| Procedures related to training and raising awareness in relation to the Labor Aspects. | Materiality Theme 5: Hiring, Developing and Promoting Diverse Human Resources, Supporting Personal Growth and Skill Development | |
| MONITORING AND FOLLOW-UP | ||
| Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain. | Fair Dealing, Occupational Health and Safety | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | ||
| Key successes and shortcomings; | ||
| Major organizational risks and opportunities; | FORM 20-F | |
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies and procedures for implementing policies or achieving goals. | ||
| Labor Practices and Decent Work Performance Indicators | ||
| ASPECT: EMPLOYMENT | ||
| LA1. | Total workforce by employment type, employment contract, and region. | Business Overview |
| LA2. | Total number and rate of employee turnover by age group, gender, and region. | |
| LA3. | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. | |
| ASPECT: LABOR/MANAGEMENT RELATIONS | ||
| LA4. | Percentage of employees covered by collective bargaining agreements. | Hiring and Treatment of Human Resources |
| LA5. | Minimum notice period (s) regarding operational changes, including whether it is specified in collective agreements. | |
| ASPECT: OCCUPATIONAL HEALTH AND SAFETY | ||
| LA6. | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. | |
| LA7. | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. | Occupational Health and Safety |
| LA8. | Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. | Health Management |
| LA9. | Health and safety topics covered in formal agreements with trade unions. | |
| ASPECT: TRAINING AND EDUCATION | ||
| LA10. | Average hours of training per year per employee by employee category. | |
| LA11. | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | Supporting Personal Growth and Skill Development |
| LA12. | Percentage of employees receiving regular performance and career development reviews. | |
| ASPECT: DIVERSITY AND EQUAL OPPORTUNITY | ||
| LA13. | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. | Respecting Diversity |
| LA14. | Ratio of basic salary of men to women by employee category. | |
Human Rights
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Disclosure on Managiment Approach | ||
| Provide a concise disclosure on the following Management Approach items with reference to the Human Rights Aspects listed below. | Respecting Human Rights, Compliance | |
| Investment and Procurement Practices; | ||
| Non-discrimination; | ||
| Freedom of Association and Collective Bargaining; | ||
| Abolition of Child Labor; | ||
| Prevention of Forced and Compulsory Labor; | ||
| Complaints and Grievance Practices; | ||
| Security Practices; and | ||
| Indigenous Rights. | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Human Rights Aspects, indicating their linkage to the international declarations and standards listed above. | Respecting Human Rights | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that defines the organization's overall commitment to the Human Rights Aspects (including policies which may be reasonably considered likely to affect the decision of employees to join a trade union or bargain collectively), or state where this can be found in the public domain (e.g., web link). Also reference their linkage to the international declarations and standards indicated above. | Concern for Human Rights Problems | |
| ORGANIZATIONAL RESPONSIBILITY | ||
| The most senior position with operational responsibility for Human Rights Aspects or explain how operational responsibility is divided at the senior level for these Aspects. | ||
| TRAINING AND AWARENESS | ||
| Procedures related to training and raising awareness in relation to the Human Rights Aspects. | Concern for Human Rights Problems | |
| MONITORING AND FOLLOW-UP | ||
| Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain. | Fair Dealing, Concern for Human Rights Problems | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | ||
| Key successes and shortcomings; | ||
| Major organizational risks and opportunities; | ||
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies and procedures for implementing policies or achieving goals. | ||
| Human Rights Performance Indicators | ||
| ASPECT: INVESTMENT AND PROCUREMENT PRACTICES | ||
| HR1. | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | |
| HR2. | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | |
| HR3. | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | |
| ASPECT: NON-DISCRIMINATION | ||
| HR4. | Total number of incidents of discrimination and actions taken. | |
| ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING | ||
| HR5. | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | |
| ASPECT: CHILD LABOR | ||
| HR6. | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. | Concern for Human Rights Problems |
| ASPECT: FORCED AND COMPULSORY LABOR | ||
| HR7. | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. | Concern for Human Rights Problems |
| ASPECT: SECURITY PRACTICES | ||
| HR8. | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. | |
| ASPECT: INDIGENOUS RIGHTS | ||
| HR9. | Total number of incidents of violations involving rights of indigenous people and actions taken. | |
Society
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Provide a concise disclosure on the following Management Approach items with reference to the Society Aspects: | Compliance | |
| Community; | ||
| Corruption; | ||
| Public Policy; | ||
| Anti-Competitive Behavior; and | ||
| Compliance. | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Aspects indicated above. | Fair Operating Practices | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that define the organization's overall commitment relating to the Society Aspects or state where this can be found in the public domain (e.g., web link). | Compliance | |
| ORGANIZATIONAL RESPONSIBILITY | ||
| The most senior position with operational responsibility for Society Aspects or explain how operational responsibility is divided at the senior level for these Aspects. | Corporate Governance, Compliance | |
| TRAINING AND AWARENESS | ||
| Procedures related to training and raising awareness in relation to the Society Aspects. | Compliance | |
| MONITORING AND FOLLOW-UP | ||
| Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain. | Compliance, Fair Dealing | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | ||
| Key successes and shortcomings; | Compliance | |
| Major organizational risks and opportunities; | FORM 20-F | |
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies and procedures for implementing policies or achieving goals. | ||
| Society Performance Indicators | ||
| ASPECT: COMMUNITY | ||
| SO1. | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. | |
| ASPECT: CORRUPTION | ||
| SO2. | Percentage and total number of business units analyzed for risks related to corruption. | |
| SO3. | Percentage of employees trained in organization's anti-corruption policies and procedures. | Compliance |
| SO4. | Actions taken in response to incidents of corruption. | |
| ASPECT: PUBLIC POLICY | ||
| SO5. | Public policy positions and participation in public policy development and lobbying. | |
| SO6. | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. | |
| ASPECT: ANTI-COMPETITIVE BEHAVIOR | ||
| SO7. | Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. | |
| ASPECT: COMPLIANCE | ||
| SO8. | Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. | |
Product Responsibility
| Index | Data | |
|---|---|---|
| Management Approach | ||
| Disclosure on Managiment Approach | ||
| Provide a concise disclosure on the following Management Approach items with reference to the Product Responsibility Aspects: | Qualified Environmentally Conscious Products, Customer Care | |
| Customer Health and Safety; | ||
| Product and Service Labeling; | ||
| Marketing Communications; | ||
| Customer Privacy; and | ||
| Compliance. | ||
| GOALS AND PERFORMANCE | ||
| Organization-wide goals regarding performance relevant to the Product Responsibility Aspects. | Basic Quality Assurance Policy | |
| POLICY | ||
| Brief, organization-wide policy (or policies) that defines the organization's overall commitment to the Product Responsibility Aspects, or state where this can be found in the public domain (e.g., web link). | Basic Quality Assurance Policy, Ensuring Customer Safety | |
| ORGANIZATIONAL RESPONSIBILITY | ||
| The most senior position with operational responsibility for Product Responsibility Aspects, or explain how operational responsibility is divided at the senior level for Product Responsibility Aspects. | Canon Annual Report | |
| TRAINING AND AWARENESS | ||
| Procedures related to training and raising awareness in relation to the Product Responsibility Aspects. | Basic Quality Assurance Policy | |
| MONITORING AND FOLLOW-UP | ||
| Procedures related to monitoring and corrective and preventive actions, including those related to the supply chain. | Ensuring Customer Safety, Instilling Customer Trust, Fair Dealing | |
| ADDITIONAL CONTEXTUAL INFORMATION | ||
| Additional relevant information required to understand organizational performance, such as: | Ensuring Customer Safety, FORM 20-F | |
| Key successes and shortcomings; | ||
| Major organizational risks and opportunities; | ||
| Major changes in the reporting period to systems or structures to improve performance; and | ||
| Key strategies and procedures for implementing policies or achieving goals. | ||
| Product Responsibility Performance Indicators | ||
| ASPECT: CUSTOMER HEALTH AND SAFETY | ||
| PR1. | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | Ensuring Customer Safety, Instilling Customer Trust |
| PR2. | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | Ensuring Customer Safety |
| ASPECT: PRODUCT AND SERVICE LABELING | ||
| PR3. | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | Qualified Environmentally Conscious Products |
| PR4. | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. | |
| PR5. | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | Fostering Customer Satisfaction |
| ASPECT: MARKETING COMMUNICATIONS | ||
| PR6. | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | |
| PR7. | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | |
| ASPECT: CUSTOMER PRIVACY | ||
| PR8. | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | |
| ASPECT: COMPLIANCE | ||
| PR9. | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | |
