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Summary of commentators’ opinions over last four years and Canon’s responses

From 2003, Canon have been issuing Canon Sustainability Report annually, which include the pages of the third-party opinion. From these third-party opinion for past four years, Canon have received a lot of suggestions and reflected in the Canon Sustainability Report, as explained below. These are, to Canons understanding, the most relevant issues voiced by the stakeholders and the way Canon responded to address those.

* A part of the column of “Reference Pages in the 2007 Report” of above chart is the reference pages of the report before 2007 Report (in this case, reference pages and their report’s year is disclosed).

Main Suggestions	Major Reflections in the Report (New Contents in the 2004, 2005, 2006, and 2007 Report)	Reference Pages in the 2007 Report*
Enrich the contents of social aspects as a whole	[In the area of Corporate Governance and Compliance]
	Directly under the Executive Committee, “Corporate Ethics and Compliance Committee,” “Internal Control Committee,” “Disclosure Committee” were established to strengthen the corporate governance and compliance.	P23-24
	To instill a high sense of corporate ethics and compliance in its workforce, Canon introduced “Compliance week,” “Compliance Card,” and “Practice! A Corporate Ethics Reader.” Canon enlarged “Comliance-Hotline” to group companies. This Hot-line is use to eliminate any budding illegal behavior.	P26
	To maintain robust security management system, Canon is enforcing the “information security and the physical security.”	P27-28
	A section on “intellectual property activities” was added because it constitutes the underlying foundation for the sustainable activities of a research and development-oriented company.	P29-31
	[In the area of Canon and Stakeholder]
	For the development of “People-Friendly Products”, voice operation and voice guidance for accessibility improvement are introduced, and quantifying human sensibility to pursue the most pleasing images and sounds are carried out.	P57, P18-21
	In the “Relations with Shareholders and Investors” section, “Dialogue with Individual Investors,” “Policy on Shareholder Return,” “Canon’s Inclusion in Sustainability Investment Indexes” were added.	P59-60
	Since suppliers are the key stakeholders for Canon’s upstream operations, we added a “Relations with Suppliers” section.	P61-62
	In “Relation with Employees,” “Eliminating Child, Forced and Compulsory Labor,” “Making Subsidiaries and Afliates Outside Japan a Part of the Local Community,” “Supporting Success for Women,“ and “Promotion of Proper External Personnel Management” were introduced.	P64-65
Explain about Canon’s approach to social initiatives(i.e., UN Millennium Development Goals and UN global Compact)	Canon joined WBCSD (World Business Council of Sustainable Development) in 2007, and participate in the discussion of international initiatives.	-
Disclose the sustainability targets and plans in the social aspect	Canon added the contents of current and future targets and plans.	P24, P28, P58, P61, P62, P66
Do you apply the same standards for various regions’ human resources systems?	Canon is establishing and operating its own human resource system that respects the laws, working environment, culture and other facets of the host country.	P64-65
Introduce CSR Procurement system	Currently investigating as written in the introduction of "CSR Procurement."	P61
Reinforce Risk Management and Negative Information	“Product Multifunction Information,” “Responding to Quality Risk” in the area of “Relaions with customers,” and “Inadequacy in handling waste” and “Detailed information in soil and groundwater survey” in the area of “Environment.”	P49, P50, P56
Reinforce the historical yearly data	Canon disclosed customers’ and employee’s data in social aspect, and progress data of vision for 2010 “Factor2” and etc. in environmental aspect.	P58, P65-66, P15-16
Encourage Stakeholders for Sustainable Consumption (examples: environment information disclosure, raise awareness, encourage recycling)	Reinforcing the product environment information, and built recycling programs (example: school).	P41, P43-44
Major environmental regulations and Canon’s actions	Major environmental regulations which Canon monitor, and Canon’s actions.	P36
Have dialogues with stakeholders and disclose the content of discussion	[Canon makes effort to reflect Stakeholders suggestions from dialogue in its operations. Below are some examples whose contents were disclosed in the Canon Sustainablity Report]
	Canon held IR Conference for environment, and Meeting with consumers.	2004 Report (P64-65)
	Canon held Meeting with University Students.	2005 Report (P29)
	Canon held dialogue with third-party commentators as below. Held dialogue at the planning stage of Canon Sustainability Report, and received suggestions to reflect in the report Held dialogue at the completion stage of Canon Sustainability Report	P69-70
Detailed information should be disclosed in the website, rather than the Sustainability Report	Detailed information were shifted to be disclosed in the website.	P1

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