Canon has established a global quality assurance system based on the Canon Quality standard.
Our company objectives include creating world-class products, providing optimal quality and service, and contributing to the improvement of global culture. To meet these aims, we constantly work to improve quality by
To earn the trust and loyalty of customers, we must improve product durability and safety while at the same time offer user-friendly products and services that satisfy diverse customer needs. It is also vital to provide high-quality service and aftercare support. Moreover, the quality of our products and services must evolve to remain relevant in a constantly changing world and meet the needs of tomorrow.
Canon Quality embodies these three guiding principles of trust, satisfaction and evolution. We promote on a global scale quality assurance activities based on these principles at every stage—from planning, development, and production through to sales and service.
Realizing Canon Quality
Canon aims for product quality that gives customers a sense of trust and satisfaction, working together with coutomers to achieve sustainable prosperity
In order to realize Canon Quality, it is crucial that the entire Group shares the same quality-related objectives and conducts quality assurance activities in unison.
As such, in 2004 we established our Global Quality Policy, a system of rules to improve product quality based on the quality-assurance activities we had undertaken thus far.
Optimizing Quality Assurance Systems to Local Conditions
Based on the Global Quality Policy, Canon’s group companies have built their own quality assurance systems in tune with the characteristics of their respective countries and regions.
In order to support and enhance these systems, the Quality Management Headquarters of Canon Inc. dispatches personnel to key regions to develop optimal quality-assurance systems while carrying out exchange activities with local staff members.
Quality Awareness Education Activities
To raise quality awareness and ensure that each and every employee in the Canon Group has a sufficient understanding of Canon Quality, we carry out a variety of training programs with instruction ranging from basic quality control to specialized knowledge.
Our ongoing education and training activities include revision and publication as needed of various guidebooks relating to quality control, as well as the hosting of annual presentations showcasing quality-improvement activities, lectures and in-house forums. We commend the efforts and activities of employees through such programs as the Quality Award, which recognizes outstanding contributions to quality improvement.
The Group Executive in charge of the Quality Management Headquarters regularly visits operational sites in Japan and Group companies worldwide to discuss quality-related issues in an effort to further improve awareness and understanding.
